Auto Service Manager — Lead Frontline Techs and Elevate Service

Bridgestone Americas, Inc.; Kingsville (LA); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Day 1

Paid vacation and holidays

ASE certifications (company-funded)

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead auto service technicians and coordinate customer interactions. You will supervise the team, assist with parts purchases, and help ensure high-quality service while driving store performance.

The role requires hands-on automotive repair knowledge, strong people skills, and the ability to train and coach staff. This position offers competitive pay, benefits, and opportunities for advancement.

Qualifications

• High School Diploma or equivalent required.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to lead and coach others; strong teammate and customer communication.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention and compliance with quality standards.
• Maintain exceptional customer satisfaction and retention through proactive communication and issue resolution.
• Serve as the primary contact for customer inquiries and feedback to foster loyalty.
• Understand business operations and paperwork flow to support efficient store operations.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to optimize revenue.

Skills

Problem solving

Leadership

Customer service

Scheduling

Inventory management

Communication

Recruiting

Auto repair knowledge

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead auto service technicians and coordinate customer interactions. You will supervise the team, assist with parts purchases, and help ensure high-quality service while driving store performance.

The role requires hands-on automotive repair knowledge, strong people skills, and the ability to train and coach staff. This position offers competitive pay, benefits, and opportunities for advancement.