Auto Service Lead & Sales Coach

Pep Boys Inc; Sugar Land (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Part-time benefits available

Job summary

Pep Boys Inc. in Sugar Land, TX seeks an Assistant Service Manager to support the service and tire team and drive sales across service labor, parts, tires, and fleet business.

You will partner with management to keep the service repair business organized, operations efficient, and shop productivity high according to company standards. You will assist in training staff on Pep Boys Customer Care Process, CVIs, and store systems, while helping manage day-to-day back-shop operations and safety.

Qualifications

• High school diploma or equivalent.
• One year of experience in automotive service.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Must lift up to 50 pounds and stand for long periods.
• Comfortable using POS systems and handling cash.

Responsibilities

• Assist in customer care, work orders, POS assistance and merchandising activities.
• Follow policies for POS transactions, inventory, returns and OP procurement.
• Address customer issues and business opportunities with management.
• Drive service center sales through personal engagement and coaching of Advisors.
• Train and coach service selling associates on Pep Boys processes and CVIs.
• Monitor shop productivity and workflow for efficiency and safety.
• Maintain a safe, clean work environment and comply with policies.
• Act as lead or supervisor in the absence of management; oversee opening/closing.

Skills

Customer service

Sales experience

Leadership

Cash handling

Communication

Mathematics

Education

High school diploma or equivalent

Tools

POS systems

Job description

Pep Boys Inc. in Sugar Land, TX seeks an Assistant Service Manager to support the service and tire team and drive sales across service labor, parts, tires, and fleet business.

You will partner with management to keep the service repair business organized, operations efficient, and shop productivity high according to company standards. You will assist in training staff on Pep Boys Customer Care Process, CVIs, and store systems, while helping manage day-to-day back-shop operations and safety.