Automotive Service Store Leader

The Pep Boys - Manny, Moe & Jack; West Hollywood (CA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off & holidays

On-demand pay DailyPay

Job summary

The Pep Boys - Manny, Moe & Jack is seeking a Store Manager to drive service labor, parts, and fleet sales while delivering exceptional customer service. You will lead the service selling and back shop teams, hire and develop staff, and ensure shop productivity and policy compliance.

The role requires oversight of customer care, CVIs, POS operations, and adherence to safety standards. The position is safety-sensitive and demands flexible scheduling including days, nights, holidays and weekends.

Qualifications

• High school diploma or equivalent required.
• One year of experience in automotive service environment.
• Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
• Valid Driver's License.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgement and to work independently.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Demonstrated consistency, accuracy and follow-through.
• Ability to work Days, Nights, Holidays and Weekends.

Responsibilities

• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
• Train and coach service selling associates on 'Customer Care Process', Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels.
• Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.

Skills

Supervisory experience

Customer service

Leadership

Cash handling

POS systems

Mathematical skills

Communication

Team management

Education

High school diploma or equivalent

Two-year college or technical program

Tools

POS systems

Job description

The Pep Boys - Manny, Moe & Jack is seeking a Store Manager to drive service labor, parts, and fleet sales while delivering exceptional customer service. You will lead the service selling and back shop teams, hire and develop staff, and ensure shop productivity and policy compliance.

The role requires oversight of customer care, CVIs, POS operations, and adherence to safety standards. The position is safety-sensitive and demands flexible scheduling including days, nights, holidays and weekends.