Experience Coordinator

Leif Johnson; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Leif Johnson is seeking an Experience Coordinator to support Mobile Service and Pickup & Delivery operations. This in-person role focuses on scheduling appointments, conducting outreach, verifying customer information, and routing mobile service visits efficiently.

The ideal candidate will maintain strong communication, organizational skills, and a customer-focused mindset while ensuring high levels of customer satisfaction. Availability to work onsite five days weekly is required.

Qualifications

• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced dealership environment.
• Customer-service mindset with attention to detail.

Responsibilities

• Perform outreach to obtain mobile service and pickup/delivery appointments
• Verify and update customer contact information
• Coordinate Pickup & Delivery logistics with drivers and customers
• Help grow the business through consistent execution and customer satisfaction

Skills

Strong communication

Organizational skills

Multitasking

Customer-service mindset

Job description

We are seeking a highly organized and customer focused Experience Coordinator to support our dealerships Mobile Service and Pickup & Delivery operations. This is an in person role that is responsible for scheduling appointments, performing outreach, confirming customer information, routing mobile service appointments efficiently and scheduling pickup/delivery of customer vehicles and coordinating drivers.

Key Responsibilities:

• Perform outreach to obtain mobile service and pickup/delivery appointments
• Verify and update customer contact information
• Coordinate Pickup & Delivery logistics with drivers and customers
• Help grow the business through consistent execution and customer satisfaction

Qualifications:

• Strong communication and organizational skills
• Ability to multitask in a fast-paced dealership environment
• Customer-service mindset with attention to detail

Ideal Candidate:

A self-starter who can keep operations organized, offer services available to customers and deliver a high-level customer experience. Need someone who is able to be in person 5 days per week.