Automotive Service Concierge & Team Lead

Key Auto Group; Rochester (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Key Auto Group’s Key CDJR of Rochester is seeking a Dealership Service Advisor to oversee service flow, ensure prompt and courteous service, and maintain customer happiness. The role involves coordinating technicians, handling warranties, and collaborating with management on hiring and policy adherence.

The ideal candidate has strong organizational and communication skills, a proven service and sales track record, and can work with minimal supervision in a fast-paced automotive environment.

Qualifications

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factory(s) and positive employee relations.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organizational skills

People management

Communication

Professional appearance

Sales track record

Customer satisfaction

Team player

Self-motivated

Clean driving record

Job description

Key Auto Group’s Key CDJR of Rochester is seeking a Dealership Service Advisor to oversee service flow, ensure prompt and courteous service, and maintain customer happiness. The role involves coordinating technicians, handling warranties, and collaborating with management on hiring and policy adherence.

The ideal candidate has strong organizational and communication skills, a proven service and sales track record, and can work with minimal supervision in a fast-paced automotive environment.