Auto Service Dispatch & Customer Care Specialist

Southern Tire Mart, LLC; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with company match

Opportunities for growth and advanced

Team-oriented work environment

Job summary

Southern Tire Mart, LLC is hiring for a customer-focused front desk/administrative role in Jacksonville, FL. You will greet customers, assist with parts and service, prepare work orders and invoices, and coordinate dispatches for technicians and drivers.

This position requires strong communication, multitasking, and basic computer skills in a fast-paced shop environment. You will maintain records, handle payments, and support sales while upholding a professional, team-oriented workplace.

Qualifications

• Prior experience in customer service, dispatch, or administrative roles preferred.
• Strong communication and multitasking abilities.
• Comfort with basic computer tasks and learning POS or shop software.
• Attention to detail and accuracy in records.
• Ability to thrive in a fast-paced environment.
• Professional attitude and dependable work ethic.
• Knowledge of tires or automotive service is a plus.

Responsibilities

• Greet customers in person and over the phone in a professional manner.
• Assist customers with parts, service requests, scheduling, and inquiries.
• Prepare work orders, invoices, and service documentation accurately.
• Dispatch service technicians, drivers, or mobile units based on priority.
• Coordinate communication between customers, technicians, and shop staff.
• Monitor job progress and provide updates to customers.
• Support counter sales by identifying needs and recommending products.
• Handle cash, card payments, and other transactions.
• Maintain organized records of service calls and dispatch activity.
• Keep front office and counter area clean and professional.

Skills

Customer service

Dispatch experience

Counter sales

Administrative skills

Communication

Multitasking

Attention to detail

Fast-paced environment

Professionalism

Tools

POS systems

Shop management software

Computer skills

Job description

Southern Tire Mart, LLC is hiring for a customer-focused front desk/administrative role in Jacksonville, FL. You will greet customers, assist with parts and service, prepare work orders and invoices, and coordinate dispatches for technicians and drivers.

This position requires strong communication, multitasking, and basic computer skills in a fast-paced shop environment. You will maintain records, handle payments, and support sales while upholding a professional, team-oriented workplace.