Service Advisor: Front Desk, Tickets & Customer Care

Southern Tire Mart, LLC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart, LLC in Phoenix seeks an enthusiastic front desk service writer to greet customers, explain services, and create service tickets.

You will coordinate with technicians, provide updates, discuss costs, process payments, and maintain records while upholding service standards. Benefits include health/dental/vision/life, 401(k), PTO, and on-the-job training in a family-owned environment.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Service oriented approach.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Mechanical experience.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service

Sales

Service writing

Communication

Multitasking

POS systems

Automotive tire knowledge

Mechanical experience

Education

High school diploma or GED

Tools

POS/Service management systems

Job description

Southern Tire Mart, LLC in Phoenix seeks an enthusiastic front desk service writer to greet customers, explain services, and create service tickets.

You will coordinate with technicians, provide updates, discuss costs, process payments, and maintain records while upholding service standards. Benefits include health/dental/vision/life, 401(k), PTO, and on-the-job training in a family-owned environment.