Dispatch Support Specialist

Heavydutytires; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Paid Life Insurance

401(k) plan with 3% company match

Paid Holidays and Vacation

Job summary

Heavy Duty Tire, LLC in Jacksonville is seeking a full-time Dispatch Support Specialist to coordinate service calls from start to finish and ensure a positive customer experience. The ideal candidate is organized, proactive and able to communicate clearly with technicians and customers; bilingual English/Spanish is a plus.

Experience in dispatch, service coordination or fast-paced operations is valued, and training is available for the right candidate.

Qualifications

• Experience in dispatching, service coordination or fast-paced operations preferred.
• Willing to train the right candidate with initiative and reliability.
• Experience in the tire industry is a plus, not required.

Responsibilities

• Answer service and delivery related calls and emails.
• Enter customer orders per company procedures.
• Coordinate and expedite deliveries and service requests.
• Provide excellent customer service to internal and external customers.
• Deliver job completion details to customers in a timely manner.
• Verify work order details against service tickets and resolve discrepancies prior to invoicing.
• Warehouse duties including forklift operation and yard/warehouse organization.

Skills

Organization

Communication

Time Management

Multitasking

Problem Solving

Bilingual

English/Spanish

Outlook

Excel

Tire Guru

Forklift Operation

Clean Driver's License

Lifting 50lbs

Tools

Outlook

Excel

Tire Guru

Job description

Heavy Duty Tire, LLC is a family owned and operated Commercial Tire Facility providing sales and service throughout the country with its headquarters located in West Palm Beach, FL.

We are now accepting applications for a full-time Dispatch Support Specialist to fill a position at our Jacksonville location. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for providing outstanding customer service. Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued.

Experience or knowledge of the commercial tire industry is a plus, but not required. We are willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction.

What We Offer

• Competitive salary and benefits package
• Excellent opportunities for career growth and advancement
• A professional, team-oriented work environment
• Training and support to help you succeed

If you are an organized and motivated professional who enjoys working with customers, coordinating operations, and being part of a team, we want to hear from you!

Join Heavy Duty Tire and build your career with a growing company where your hard work and initiative are valued.

Job Overview

An integral part of the team, the Dispatcher/ Service Manager is primarily responsible for facilitating service calls from start to finish and ensuring a positive customer experience by actively communicating with technicians and customers throughout the duration of the job.

Key Responsibilities:

• Answer service and delivery related phone calls and e-mails
• Accurately enter customer orders per company procedures
• Coordinate and expedite deliveries and service requests
• Provide excellent customer service to both internal and external customers
• Deliver job completion details to the customer in a timely manner
• Verify work order details against service tickets and resolve any discrepancies prior to invoicing
• Warehouse including forklift operation, preparing and unloading shipments, yard and warehouse organization

Required Skills:

• Organization
• Communication
• Time Management
• Multitasking
• Problem solving
• Bilingual preferred (English and Spanish)
• Microsoft Office (Outlook and Excel)
• Experience with Tire Guru is a plus
• Forklift Operation
• Clean Driver's License
• Must be able to lift 50lbs

Benefits:

• Health Insurance, Dental & Vision
• Paid Life Insurance
• 401(k) (3% company contribution independent of employee election)
• Paid Holidays and Vacation