Front Counter & Dispatch Specialist - Tires & Service

Pine Belt CDJR MS; Summerville (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Growth opportunities

Job summary

Southern Tire Mart in Summerville, SC seeks a customer service professional to greet customers, assess needs, and guide them to the right tires and services. You will coordinate with technicians, explain pricing and timelines, and support a fast-paced, team-oriented shop environment.

Key responsibilities include handling high-volume interactions, maintaining accurate records, scheduling appointments, processing invoices, and ensuring a positive customer experience with knowledgeable product

Qualifications

• Previous experience in customer service, retail sales, or dispatch preferred.
• Knowledge of tires, automotive services, or the trucking industry is a plus.
• Professional demeanor and ability to handle high-volume customer interactions.

Responsibilities

• Greet and assist customers with inquiries related to tires and repair services
• Assess customer needs and recommend appropriate products and solutions
• Clearly explain services, pricing, and estimated timelines
• Provide knowledgeable support on products and services offered
• Respond to incoming service calls promptly and professionally
• Schedule service appointments based on customer needs and shop capacity
• Coordinate with technicians to ensure timely job completion
• Maintain accurate records of customer interactions, service appointments, and sales
• Process invoices and payment transactions with precision
• Monitor inventory levels and coordinate with warehouse staff to ensure product availability

Skills

Excellent communication

Interpersonal skills

Organizational skills

Job description

Southern Tire Mart in Summerville, SC seeks a customer service professional to greet customers, assess needs, and guide them to the right tires and services. You will coordinate with technicians, explain pricing and timelines, and support a fast-paced, team-oriented shop environment.

Key responsibilities include handling high-volume interactions, maintaining accurate records, scheduling appointments, processing invoices, and ensuring a positive customer experience with knowledgeable product