Front Counter Service Writer – Sales, Scheduling & Payments

Southern Tire Mart, LLC; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart, LLC is seeking a customer-focused front desk/service writer to greet customers, present service options, and create service tickets. You will coordinate repairs with technicians, communicate costs and timelines, and process payments while maintaining accurate records.

The role requires strong communication, multitasking, and basic computer/POS skills. Flexibility for evenings, weekends, and holidays is expected in a fast-paced tire service environment.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime may be required.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service

Sales experience

Communication

Multitasking

POS systems

Education

High school diploma or GED

Tools

POS software

Job description

Southern Tire Mart, LLC is seeking a customer-focused front desk/service writer to greet customers, present service options, and create service tickets. You will coordinate repairs with technicians, communicate costs and timelines, and process payments while maintaining accurate records.

The role requires strong communication, multitasking, and basic computer/POS skills. Flexibility for evenings, weekends, and holidays is expected in a fast-paced tire service environment.