Auto Service Concierge & Customer Experience Lead

Lexusofsouthfield; Clinton (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Long term job security

Job summary

MAP Automotive in Clinton, TN is seeking a Service Advisor to oversee the Drive Lane flow, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and handle owner inquiries, whether by phone or in person, to ensure no mishandling occurs.

The role involves coordinating daily technician time and distributing work efficiently to maximize service outcomes and customer satisfaction.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Willing to submit to drug screen and background check.
• Must have clean and valid driver's license.

Responsibilities

• Oversee the flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Time management

Strong communication

People management

Professional appearance

Driver's license

Drug screen/background check

Job description

MAP Automotive in Clinton, TN is seeking a Service Advisor to oversee the Drive Lane flow, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and handle owner inquiries, whether by phone or in person, to ensure no mishandling occurs.

The role involves coordinating daily technician time and distributing work efficiently to maximize service outcomes and customer satisfaction.