Automotive Service Concierge

City Enterprises; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

City Enterprises in Nashville, TN is seeking an experienced Service Advisor to coordinate between auto clients and technicians. You will listen to concerns, provide estimates, explain repair details, and schedule appointments.

The role requires strong communication, organizational skills, and a solid automotive knowledge base, with a focus on delivering excellent customer service and smooth repair workflow.

Qualifications

• High school diploma or equivalent required; some roles may prefer a bachelor’s or extensive experience.
• Solid understanding of automotive mechanics, parts, and common repair issues.
• Above-average written and verbal communication skills are necessary.
• Strong interpersonal skills, patience, active listening, and rapport-building are essential.
• Proficiency with computers and repair-order software is often needed.
• Ability to manage time, multi-task, and maintain accurate records.

Responsibilities

• Greet customers, listen to vehicle issues, and explain necessary repairs in clear terms.
• Schedule appointments, process repair orders, and coordinate work flow between customers and technicians.
• Provide cost estimates and discuss alternatives, obtaining customer approval for work.
• Convey customer problems to technicians and explain findings back to the customer.
• Ensure customers have a positive experience with follow-up and issue resolution.
• Handle paperwork, maintain customer records, and process payments.

Skills

Automotive knowledge

Communication skills

Customer service

Technical skills

Organizational skills

Education

High School diploma

Job description

City Enterprises in Nashville, TN is seeking an experienced Service Advisor to coordinate between auto clients and technicians. You will listen to concerns, provide estimates, explain repair details, and schedule appointments.

The role requires strong communication, organizational skills, and a solid automotive knowledge base, with a focus on delivering excellent customer service and smooth repair workflow.