Automotive Service Concierge

HALLMARK H LLC; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

HALLMARK H LLC in Nashville, TN seeks a Service Advisor to bridge customers and technicians. You will listen to vehicle concerns, explain repairs in clear terms, and schedule appointments.

Responsibilities include processing repair orders, providing cost estimates, obtaining approvals, and communicating findings back to customers. Strong automotive knowledge, communication skills, and organization are essential for a positive customer experience.

Qualifications

• High school diploma or equivalent required; some roles may prefer a bachelor's degree.
• Solid automotive knowledge of parts and common repair issues.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Proficiency with repair-order software and basic computer skills.
• Good organizational skills and ability to manage multiple tasks.

Responsibilities

• Greet customers, listen to vehicle issues, and explain repairs in clear terms.
• Coordinate service appointments and repair orders.
• Provide cost estimates and obtain customer approvals.
• Communicate technicians' findings back to customers.
• Aim for high customer satisfaction through follow-up and issue resolution.
• Handle paperwork, maintain customer records, and process payments.

Skills

Automotive Knowledge

Communication Skills

Customer Service

Technical Skills

Organizational Skills

Education

High school diploma or equivalent

Job description

HALLMARK H LLC in Nashville, TN seeks a Service Advisor to bridge customers and technicians. You will listen to vehicle concerns, explain repairs in clear terms, and schedule appointments.

Responsibilities include processing repair orders, providing cost estimates, obtaining approvals, and communicating findings back to customers. Strong automotive knowledge, communication skills, and organization are essential for a positive customer experience.