Automotive Service Concierge

Main Street Auto; Crossville (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Job summary

Main Street Auto in Crossville, TN is seeking a Service Advisor to deliver exceptional customer service and coordinate vehicle maintenance with our service technicians. You will greet customers, document concerns, and communicate needs clearly.

Roles include estimating costs, creating repair orders, and scheduling appointments while ensuring accuracy and transparency. A high school diploma and proven customer-service experience are preferred, with strong computer and automotive software skills

Qualifications

• Proven experience as a Service Advisor in the automotive industry or related field.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Greet customers and provide a warm, friendly atmosphere; be the main contact for customers.
• Schedule and confirm service appointments; gather vehicle history and symptoms.
• Prepare detailed cost estimates; obtain customer approvals and document repairs.

Skills

Customer service

Communication

Organization

Automotive knowledge

Software proficiency

Education

High school diploma or equivalent

Tools

Automotive software

Job description

Main Street Auto in Crossville, TN is seeking a Service Advisor to deliver exceptional customer service and coordinate vehicle maintenance with our service technicians. You will greet customers, document concerns, and communicate needs clearly.

Roles include estimating costs, creating repair orders, and scheduling appointments while ensuring accuracy and transparency. A high school diploma and proven customer-service experience are preferred, with strong computer and automotive software skills