Auto Service Concierge: Customer Experience & Growth

Bosselman Enterprises; Ogden (UT); Vor Ort; USD 22.000 - 34.000; Vollzeit

Benefits dieser Stelle

Paid vacation

401K and matching contributions

Health, dental and vision insurance

Disability insurance (short & long)

Life insurance

Clear growth path

On-demand pay with PayActiv

And more!

Zusammenfassung

Bosselman Enterprises in Ogden, UT is seeking a Service Advisor who greets customers, helps determine repairs and costs, and relays information to technicians. The role handles scheduling, estimates, work orders, and payments while ensuring accurate pricing and customer communication.

Qualifications include a valid driver’s license, computer skills, and strong communication. Flexible schedule and English proficiency are required; on-site work with comprehensive benefits are offered.

Qualifikationen

• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Aufgaben

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Kenntnisse

Customer service

Communication skills

Positive attitude

Flexibility

Teamwork

English proficiency

Problem solving

Tools

Computer systems

Jobbeschreibung

Bosselman Enterprises in Ogden, UT is seeking a Service Advisor who greets customers, helps determine repairs and costs, and relays information to technicians. The role handles scheduling, estimates, work orders, and payments while ensuring accurate pricing and customer communication.

Qualifications include a valid driver’s license, computer skills, and strong communication. Flexible schedule and English proficiency are required; on-site work with comprehensive benefits are offered.