Auto Service Advisor: Customer Excellence & Growth

Young Power Sports of Bountiful; Morgan (UT); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off

Descrizione del lavoro

Young Automotive Group in Utah is seeking a skilled Service Advisor / Service Writer to join our team. You will be the liaison between customers and service technicians, documenting vehicle issues and advising on care according to manufacturers' specs.

We value interpersonal skills, automotive knowledge, and a commitment to exceptional customer service. This full-time position offers benefits and opportunities for career growth within our family-owned culture.

Competenze

• Two years related experience and/or training required.
• History of solid and successful employment with good references.
• Proven track record of providing exceptional customer service.
• Prior sales experience helpful.
• Clean driving record.
• Able to pass background check and drug screen.

Mansioni

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Writes up customer’s vehicle problems accurately and clearly on repair orders.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Refers to service history
• Inspects vehicle
• and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Keeps service department forms - menus and pricing guides up-to-date
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process

Conoscenze

Customer service

Interpersonal skills

Automotive knowledge

Sales experience

Descrizione del lavoro

Young Automotive Group in Utah is seeking a skilled Service Advisor / Service Writer to join our team. You will be the liaison between customers and service technicians, documenting vehicle issues and advising on care according to manufacturers' specs.

We value interpersonal skills, automotive knowledge, and a commitment to exceptional customer service. This full-time position offers benefits and opportunities for career growth within our family-owned culture.