Auto Service Advisor | Customer Experience & Repairs

Bosselman Enterprises; Big Springs (NE); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

401K matching

Health, dental and vision insurance

Disability insurance (short & long)

Life insurance

Growth opportunities

On-demand pay

Job summary

Bosselman Enterprises is seeking a Service Advisor to greet customers, help determine repairs and costs, and coordinate the service center workflow. You will prepare estimates and work orders, process payments, and communicate with technicians to ensure customer satisfaction.

The role requires strong communication, a flexible schedule, and a focus on providing friendly, efficient service. Training will be completed within the first 90 days, with opportunities for growth and comprehensive

Qualifications

• Retail or guest service experience preferred.
• Valid driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Responsibilities

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center's scheduling and workflow.
• Service writes for the location including creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Keeps knowledge of products and services up to date.
• Communicates customer needs with Technicians and vice versa.
• Keeps customer-facing items clean, stocked, and updated.
• Receives merchandise, stocks, and updates pricing for showroom products.
• Maintains understanding of Boss Shop Warranty process.
• Assigns work to technicians within company guidelines.
• Follows safety policies and reports for work as scheduled.
• Assists with other duties as assigned.

Skills

Customer service

Communication skills

Flexibility

Positive attitude

Teamwork

Math skills

Computer literacy

English proficiency

Reliability

Job description

Bosselman Enterprises is seeking a Service Advisor to greet customers, help determine repairs and costs, and coordinate the service center workflow. You will prepare estimates and work orders, process payments, and communicate with technicians to ensure customer satisfaction.

The role requires strong communication, a flexible schedule, and a focus on providing friendly, efficient service. Training will be completed within the first 90 days, with opportunities for growth and comprehensive