Auto Service Advisor – Customer Care in a Fast-Paced Shop

Grease Monkey 1456; Ogden (UT); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Training & development

Job summary

A local automotive service provider in Ogden, Utah, is seeking a customer service associate. The role involves welcoming customers, informing them about vehicle services, managing customer relations, and resolving complaints in a fast-paced environment. Successful candidates should possess strong customer service skills, automotive experience, and be able to operate vehicles and mechanical tools. The position offers $14-20 per hour based on experience, along with benefits such as performance-based bonuses and employee discounts.

Qualifications

• Basic literacy (reading, writing, math skills); verbal communication skills.
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; proper use of mechanical hand tools.
• Previous experience managing a retail automotive center or equivalent required.

Responsibilities

• Welcome customers professionally and keep them informed of the service process.
• Present services for customer inspection and explain them at check-out.
• Maintain communication with customers about waiting times and ensure a clean atmosphere.
• Resolve customer complaints and damage claims.

Skills

Business Management

Employee Relations

Customer Service

Intermediate Computing skills

Job description

A local automotive service provider in Ogden, Utah, is seeking a customer service associate. The role involves welcoming customers, informing them about vehicle services, managing customer relations, and resolving complaints in a fast-paced environment. Successful candidates should possess strong customer service skills, automotive experience, and be able to operate vehicles and mechanical tools. The position offers $14-20 per hour based on experience, along with benefits such as performance-based bonuses and employee discounts.