Auto Service Concierge: Customer Care Specialist

Certified Benz & Beemer; Scottsdale (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay + bonuses

Paid training

Benefits package (medical, dental, 401

Job summary

Certified Benz & Beemer in Scottsdale is seeking a friendly and organized Customer Service Representative to be the heartbeat of our Service Department. You will be the first contact for customers, helping them keep their vehicle safe and on the road.

In this role, you will answer inbound calls, make outbound reminders, and work closely with Service Advisors to ensure a welcoming, professional experience. We offer training, competitive hourly pay, and a comprehensive benefits package.

Qualifications

• Experience in a customer service or call center role.
• Automotive industry experience is a plus.
• Excellent telephone and listening skills.
• Strong computer and internet proficiency.
• Ability to manage time effectively and stay organized.
• Bilingual abilities (English/Spanish) are a plus.

Responsibilities

• Answer inbound service calls and schedule maintenance appointments.
• Make outbound calls for reminders, recalls, and promotions.
• Collaborate with Service Advisors for a smooth drop-off experience.

Skills

Customer service

Call center

Administrative

Telephone skills

Digital literacy

Time management

Bilingual

Job description

Certified Benz & Beemer in Scottsdale is seeking a friendly and organized Customer Service Representative to be the heartbeat of our Service Department. You will be the first contact for customers, helping them keep their vehicle safe and on the road.

In this role, you will answer inbound calls, make outbound reminders, and work closely with Service Advisors to ensure a welcoming, professional experience. We offer training, competitive hourly pay, and a comprehensive benefits package.