Automotive Service Concierge | Bilingual Customer Liaison

Automatic Data Processing, Inc.; Florida; On-site; USD 23,000 - 25,000; Full time

Job summary

Mercedes-Benz of Cutler Bay is seeking a Service Concierge to act as the liaison between clients, third-party service organizations, and the dealership service team, delivering superior client experiences via telephone.

The role requires handling warranty, recalls, and prepaid maintenance calls, assisting with overflow inquiries, and maintaining accurate customer records while staying current on products, campaigns, parts, and service schedules.

Qualifications

• High school diploma or the equivalent.
• One to three years customer service experience or college degree.
• Excellent verbal and written communication skills.
• Bi-lingual English/Spanish required.
• Team player with professional appearance and conduct.

Responsibilities

• Handle inbound service calls relating to client warranty, recalls, and pre-paid maintenance programs.
• Assist service management and service advisors with overflow of calls relating to all service questions outside of appointments and status updates;
• Provide information to customers with exceptional service.
• Listen to and help interpret customer's statements accurately.
• Keep current with all products and services offered by the company including make and model campaigns, parts, service schedule and customer add-ons.
• Utilize company scripts.
• Actively participate in all team meetings, training and events.
• Maintain accurate files on database and communicate client feedback and trends to management for review.
• Ensure client satisfaction.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Job description

Mercedes-Benz of Cutler Bay is seeking a Service Concierge to act as the liaison between clients, third-party service organizations, and the dealership service team, delivering superior client experiences via telephone.

The role requires handling warranty, recalls, and prepaid maintenance calls, assisting with overflow inquiries, and maintaining accurate customer records while staying current on products, campaigns, parts, and service schedules.