Automotive Service Concierge - Bilingual

Paycom - ATS; Miami (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

3 weeks PTO

Paid holidays

401(k) match 50%

Health insurance

Dental/ Vision insurance

Volunteer time-off

Wellness program

Employee discounts

ASE certification reimbursement

Training programs

Job summary

Bean Automotive Group is seeking a Service Concierge to be the first point of contact for customers, handling calls and text communications to schedule service needs. You will support appointment management, drive customer retention, and collaborate with the BDC to deliver an exceptional service experience.

The role emphasizes bilingual communication, strong organizational skills, and a professional demeanor, with emphasis on responding to inquiries and coordinating service scheduling in a

Qualifications

• Excellent communication skills, both verbal and written.
• Bilingual – English and Spanish.
• Must have a valid driver’s license.
• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous customer service experience, preferably in a dealership or automotive environment.
• Proficient with phones, computer systems and text messaging platforms.
• Strong organizational skills and the ability to manage multiple tasks.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• A courteous and professional demeanor.

Responsibilities

• Handle inbound service calls promptly and professionally.
• Provide accurate information about services, appointments, and general inquiries.
• Route calls to the appropriate team members when necessary.
• Make outbound calls to remind customers of upcoming appointments.
• Follow up with customers after service to ensure satisfaction.
• Contact customers regarding service campaigns, recalls, and other service-related information.
• Send and respond to text messages from customers regarding service appointments, status updates, and general inquiries.
• Utilize text communication to follow up on service reminders and customer satisfaction.
• Greet customers warmly and assist with any questions or concerns.
• Build and maintain positive relationships with customers to enhance their experience.
• Resolve customer issues promptly and elevate them to the Service Manager when necessary.
• Coordinate and schedule service appointments to ensure optimal workflow and customer convenience.
• Update and manage the service schedule in the dealership's system.
• Implement strategies to increase customer retention, such as following up with past customers and encouraging repeat business.
• Monitor customer feedback and work to continually improve the service experience.

Skills

Communication

Bilingual English/Spanish

Customer service

Multi-tasking

Driver's license

Independent worker

Phone/PC/Texting proficiency

Education

High school diploma or equivalent

Job description

Bean Automotive Group is seeking a Service Concierge to be the first point of contact for customers, handling calls and text communications to schedule service needs. You will support appointment management, drive customer retention, and collaborate with the BDC to deliver an exceptional service experience.

The role emphasizes bilingual communication, strong organizational skills, and a professional demeanor, with emphasis on responding to inquiries and coordinating service scheduling in a