Automotive Service Concierge: Customer Experience

Chapman Bell Rd. Mazda; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Supportive Team Environment

Employee/Family Discounts

Volunteer Opportunities and More!

Job summary

Chapman Automotive Group in Tucson, AZ, seeks a friendly Customer Service Representative to be the first point of contact for customers during the vehicle repair process. You will assist with check-ins, document conditions, answer inquiries, and work with service teams to ensure a seamless experience reflecting our commitment to quality.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple tasks in a fast-paced auto-service environment, delivering exceptional

Qualifications

• Excellent interpersonal and communication skills.
• Detail-oriented with accurate documentation.
• Ability to multitask in a fast-paced environment.
• Experience in customer service preferred.
• Proficient with computers and common software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with vehicle check-in upon arrival, documenting pre-existing damage and taking photos.
• Communicate with customers regarding the vehicle repair process.
• Assist customers with scheduling appointments and service information.
• Collaborate with team members across departments to resolve issues.
• Maintain accurate records of customer interactions and inspections.
• Follow up with customers to ensure needs are met and expectations are exceeded.
• Contribute to continuous improvement of customer service processes.

Skills

Interpersonal skills

Communication

Attention to detail

Problem-solving

Organization

Customer service experience

Computers & software

Tools

CRM software

Job description

Chapman Automotive Group in Tucson, AZ, seeks a friendly Customer Service Representative to be the first point of contact for customers during the vehicle repair process. You will assist with check-ins, document conditions, answer inquiries, and work with service teams to ensure a seamless experience reflecting our commitment to quality.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple tasks in a fast-paced auto-service environment, delivering exceptional