Auto Service Concierge & Customer Experience Lead

C. Harper Auto Group; Belle Vernon (Fayette County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Comprehensive insurance coverage

401(k) plan

Paid time off

Short-term disability

Life insurance

Family-oriented culture

Job summary

C. Harper Auto Group is seeking a Service Concierge to coordinate vehicle pick-ups, oversee maintenance appointments, and ensure timely returns. You will be the face of our customer service operations, delivering top-tier service with a smile.

The role emphasizes professionalism, reliability, and teamwork within a family-owned automotive group serving multiple brands. Candidates should thrive in a fast-paced environment and possess a valid driver's license.

Qualifications

• Leadership Abilities: Proven ability to take initiative and lead tasks effectively.
• Customer Service Expertise: Strong interpersonal skills with a passion for delivering outstanding customer service.
• Technical Proficiency: Experience with Red Cap, Outlook, and Google Sheets is preferred.
• Positive Attitude: A can‑do spirit with an outgoing, friendly personality.
• Education: High school diploma or equivalent required.

Responsibilities

• Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership.
• Customer Interaction: Create a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued.
• Technology Utilization: Use the Driver Q App to efficiently manage vehicle pick-ups and returns.
• Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections.
• Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
• Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
• Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty.
• Team Collaboration: Work closely with the service team to coordinate vehicle pick-ups, deliveries, and assist with additional duties as required.

Skills

Leadership

Customer Service

Positive Attitude

Communication

Attention to Detail

Adaptability

Reliability

Driving Skills

Physical Stamina

Education

High school diploma or equivalent

Tools

Red Cap

Outlook

Google Sheets

Job description

C. Harper Auto Group is seeking a Service Concierge to coordinate vehicle pick-ups, oversee maintenance appointments, and ensure timely returns. You will be the face of our customer service operations, delivering top-tier service with a smile.

The role emphasizes professionalism, reliability, and teamwork within a family-owned automotive group serving multiple brands. Candidates should thrive in a fast-paced environment and possess a valid driver's license.