Auto Service Concierge & Advisor

Webb Automotive Group; Plainfield (IL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance options

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Job summary

Webb Automotive Group is seeking a Service Advisor to join our team in a fast-paced, customer-focused role. You will assess vehicle needs, coordinate technician workflow, and ensure a seamless service experience for every guest.

Greet customers, collect vehicle information, provide detailed estimates, explain charges, and help manage the service lane to maximize productivity. Our family-owned dealership emphasizes integrity, teamwork, and career growth.

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication skills.
• Proven leadership abilities with experience in managing and coordinating team activities.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns.
• Efficiently allocate work among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send digital multi-point inspections for customers to review, in addition to printing physical copies.
• Collect payments from responsible parties for all repairs.
• Facilitate a positive customer experience by completing additional tasks as needed.

Job description

Webb Automotive Group is seeking a Service Advisor to join our team in a fast-paced, customer-focused role. You will assess vehicle needs, coordinate technician workflow, and ensure a seamless service experience for every guest.

Greet customers, collect vehicle information, provide detailed estimates, explain charges, and help manage the service lane to maximize productivity. Our family-owned dealership emphasizes integrity, teamwork, and career growth.