Service Advisor: Customer-Centric Auto Care Leader

Webb Chevrolet, Inc.; Plainfield (IL); Ibrido; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Average annual compensation of 60k–85k

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Descrizione del lavoro

Webb Automotive in the Chicagoland area is seeking a Service Advisor - Full Time to deliver a seamless, customer-focused service experience. You will assess vehicle needs, coordinate technician workflow, and greet customers with courtesy while providing accurate estimates and clear follow-up.

The role emphasizes teamwork in a family-owned dealership, with a strong commitment to integrity, competitive compensation, and opportunities for career growth within a supportive environment.

Competenze

• Strong organizational and time management abilities.
• Clear, courteous communication with customers.
• Ability to coordinate technicians and manage workflow.
• Professional appearance and polished image.
• Must have a clean driving record and valid driver's license.
• Willingness to undergo background check and drug screening.

Mansioni

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Conoscenze

Organizational skills

Customer communication

Team coordination

Professional appearance

Driving record check

Descrizione del lavoro

Webb Automotive in the Chicagoland area is seeking a Service Advisor - Full Time to deliver a seamless, customer-focused service experience. You will assess vehicle needs, coordinate technician workflow, and greet customers with courtesy while providing accurate estimates and clear follow-up.

The role emphasizes teamwork in a family-owned dealership, with a strong commitment to integrity, competitive compensation, and opportunities for career growth within a supportive environment.