Service Advisor - Customer Experience Lead

Webb Automotive Group; Schererville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Assurity and LifeLock options

Paid Life Insurance

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Job summary

Webb Automotive Group is seeking a Service Advisor for a full-time role in Schererville, IN. The ideal candidate will coordinate technician workflow and provide a seamless service experience, greeting customers and gathering vehicle information to recommend maintenance and prepare accurate estimates.

Responsibilities include guiding service lanes, ensuring warranty compliance, presenting invoices, and following up with customers.

Qualifications

• Strong organizational and time management skills.
• Friendly, customer-oriented demeanor with exceptional communication skills.
• Proven leadership abilities with experience in managing and coordinating team activities.
• Professional appearance, maintaining a well-groomed and polished image.
• Must have a clean driving record and hold a valid driver’s license.
• Must be willing and able to submit to a Background Check and Drug Screen.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures.
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers.
• Greet customers promptly and courteously upon arrival.
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer.
• Assess and recommend maintenance based on vehicle age, mileage, and service history.
• Provide detailed and accurate estimates for parts and labor costs.
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers.
• Establish clear follow-up timelines with customers.
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns.
• Efficiently allocate work among technicians to optimize daily productivity.
• Ensure technician time is consistently utilized.
• Send digital multi-point inspections for customers to review, in addition to printing physical copies.
• Collect payments from responsible parties for all repairs.
• Facilitate a positive customer experience by completing additional tasks as needed.

Skills

Organizational skills

Time management

Customer-focused

Communication skills

Leadership

Professional appearance

Job description

Webb Automotive Group is seeking a Service Advisor for a full-time role in Schererville, IN. The ideal candidate will coordinate technician workflow and provide a seamless service experience, greeting customers and gathering vehicle information to recommend maintenance and prepare accurate estimates.

Responsibilities include guiding service lanes, ensuring warranty compliance, presenting invoices, and following up with customers.