Lead Service Advisor

Webb Chevrolet, Inc.; Schererville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid Time Off

Dental, Vision, Assurance, and LifeLoc

Job summary

Webb Chevrolet, Inc. in Schererville, IN seeks a Service Advisor (Full Time) who is customer-focused and skilled at assessing vehicle needs while coordinating technician workflow to deliver a seamless service experience.

The ideal candidate greets customers, documents symptoms accurately, and provides detailed parts and labor estimates. You will manage the service lane, ensure quality invoices, and support a positive customer journey daily.

Qualifications

• Customer-focused with ability to assess vehicle needs accurately.
• Coordinate technician workflow and ensure a seamless service experience.
• Greet customers promptly and document vehicle symptoms accurately.
• Provide accurate estimates for parts and labor based on service history.
• Submit to a background check and drug screen.

Responsibilities

• Uphold warranty guidelines and ensure courteous service for all customers.
• Oversee service lane to maintain prompt and efficient service.
• Gather full customer and vehicle information and document symptoms.
• Assess maintenance needs based on age, mileage, and history.
• Provide detailed estimates for parts and labor costs.
• Explain final invoices and warranty charges to customers.
• Set follow-up timelines and provide concierge support for inquiries.
• Allocate work among technicians to optimize daily productivity.
• Send digital multi-point inspections and print copies as needed.
• Collect payments for repairs and ensure a positive customer experience.

Skills

Organizational skills

Time management

Customer service mindset

Communication skills

Leadership abilities

Professional appearance

Clean driving record

Background check & drug screen

Job description

Webb Chevrolet, Inc. in Schererville, IN seeks a Service Advisor (Full Time) who is customer-focused and skilled at assessing vehicle needs while coordinating technician workflow to deliver a seamless service experience.

The ideal candidate greets customers, documents symptoms accurately, and provides detailed parts and labor estimates. You will manage the service lane, ensure quality invoices, and support a positive customer journey daily.