Customer Service Pro — Collision Center Growth Path

Caliber; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

Weekly pay

Overtime eligibility

Vacation & holidays

Career growth

Hands-on experience

Job summary

Caliber has an immediate job opening for a Customer Service Representative in San Diego (Miramar) to greet customers and provide extraordinary service to internal and external customers, while monitoring center workload and coordinating with Rental Car and Tow partners to ensure one-stop service.

The role requires the ability to navigate multiple software systems and maintain knowledge of insurance partner requirements for authorizations, billing and load-level processes in a fast-paced

Qualifications

• 1+ years of experience within a customer facing environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center workload and request load-level adjustments.
• Coordinate with Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.
• Support a fast-paced, collaborative team environment.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Customer service

Collaboration

Tools

Software systems

Job description

Caliber has an immediate job opening for a Customer Service Representative in San Diego (Miramar) to greet customers and provide extraordinary service to internal and external customers, while monitoring center workload and coordinating with Rental Car and Tow partners to ensure one-stop service.

The role requires the ability to navigate multiple software systems and maintain knowledge of insurance partner requirements for authorizations, billing and load-level processes in a fast-paced