BDC Associate - Fixed Ops - Poway Honda

Sonic Automotive, Inc.; Poway (CA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

401k and PTO

Job summary

Poway Honda, part of Sonic Automotive, seeks a Service BDC Associate to generate service appointments from internet inquiries and deliver a premium customer experience. You will use CRM tools, respond promptly, and manage lead flow with accuracy and professionalism.

We offer training, competitive compensation, and benefits, plus opportunities for advancement within Sonic Automotive's network of dealerships.

Qualifications

• Experience in customer service or service support roles.
• Familiarity with CRM systems and lead management.
• Ability to communicate professionally via phone and email.

Responsibilities

• Respond to internet inquiries with courtesy and accuracy.
• Enter customer inquiry data into the CRM.
• Generate service appointments.
• Maintain organized customer files and reports.
• Collaborate with team to ensure high customer satisfaction.

Skills

Customer service

CRM software

Lead management

Call center

Tools

CRM software

Lead management tools

Job description

Service BDC Associate - Poway Honda in Poway, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Poway Hondaa Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $20 / hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Associateis responsible for generating services appointments with customers that contact the dealership via the internet. The Service BDC associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. TheserviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• We offer a comprehensive benefit package, and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00 to $20.00)