Service BDC Agent: Drive Appointments & Growth ($21/hr)

Sonic Automotive; Colma (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and parental leave

Career development and training

Job summary

Honda of Serramonte, part of the Sonic Automotive family, seeks a Service BDC Agent to generate service appointments from internet inquiries and maintain customer files using CRM tools. The role emphasizes premium customer service, accuracy, and timely documentation.

The position requires prior BDC experience in a dealership environment, strong phone skills, and the ability to meet appointment targets in a fast-paced setting. Full-time with benefits offered.

Qualifications

• BDC experience in automotive dealership settings.
• Excellent interpersonal and customer service skills over the phone.
• Ability to meet and exceed appointment goals in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter inquiry data into the CRM accurately.
• Generate service appointments and conduct follow-up surveys.
• Utilize lead management tools to track customer interest and activity.
• Prepare reports and documentation in a timely manner.

Skills

BDC experience

Customer service

Interpersonal skills

Sales/customer focus

Job description

Honda of Serramonte, part of the Sonic Automotive family, seeks a Service BDC Agent to generate service appointments from internet inquiries and maintain customer files using CRM tools. The role emphasizes premium customer service, accuracy, and timely documentation.

The position requires prior BDC experience in a dealership environment, strong phone skills, and the ability to meet appointment targets in a fast-paced setting. Full-time with benefits offered.