Service BDC Agent (Automotive Customer Service)

Harbor Auto Group; Carson (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Paid vacation

Paid holidays

Job summary

Hyundai Carson is seeking an enthusiastic Service BDC Agent to be the primary interface between customers and the dealership, responsible for setting service appointments and generating new service business. The ideal candidate will excel in customer service, communication, and teamwork.

State- of-the-art CRM knowledge and understanding of automotive service procedures are a plus. This full‑time position offers a collaborative work environment with growth opportunities within the service

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a customer service role preferred.
• Excellent customer service and communication skills required.
• Ability to solve problems and work effectively in a team.
• Knowledge of the automobile industry and service procedures beneficial.
• Experience with Customer Relationship Management (CRM) systems beneficial.

Responsibilities

• Handle incoming customer calls promptly and courteously.
• Schedule service appointments and follow up with customers timely.
• Provide accurate information about service recommendations.
• Track all customer contact activities in the CRM system.
• Assist customers with general questions about services provided.
• Handle customer objections and find solutions.
• Follow up on customers regarding service visits.
• Assist the dealership with additional customer service duties as needed.

Skills

Customer service

Communication

Teamwork

Problem-solving

Automobile industry knowledge

CRM systems knowledge

Education

High school diploma or equivalent

Tools

CRM systems

Job description

JOB SUMMARY

Hyundai Carson is seeking an enthusiastic and customer-oriented Service BDC Agent (Automotive Customer Service) to join our team. The Service BDC Agent serves as a primary interface between the customer and the dealership and responsible for setting service appointments and generating new service business for the dealership. The ideal candidate will be passionate about customer service, have excellent communication skills, and enjoy working as part of a team.

COMPENSATION & BENEFITS

The compensation for this position is $20 to $23 per hour, paid semi-monthly. In addition to attractive compensation, the successful candidate will also be eligible for a comprehensive benefits package including health coverage, paid vacation, and paid holidays.

RESPONSIBILITIES

• - Handle incoming customer calls promptly and courteously
• - Schedule service appointments and follow-up with customers on timely basis
• - Provide accurate information about service recommendations
• - Track all customer contact activities in Customer Relationship Management (CRM) system
• - Assist customers with general questions about services provided
• - Handle customer objections and find solutions
• - Follow-up on customers regarding service visits
• - Assist the dealership with additional customer service duties as needed

REQUIREMENTS

• - High school diploma or equivalent
• - A minimum of one year of experience in customer service role
• - Exceptional customer service and communication skills
• - Ability to problem-solve and work effectively in a team environment
• - Knowledge of the automobile industry and service procedures
• - Knowledge of Customer Relationship Management (CRM) systems