Auto Service BDC Specialist - Appointment Generator

Autobahn Inc.; Belmont (CA); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

Company-paid life insurance

401(k) with company match

Paid time off

Paid parental leave

Training & development

Resumo da oferta

Autobahn Motors is hiring a Service BDC Agent to generate service appointments and deliver a premium customer experience for dealership guests in Belmont, CA. The role requires using CRM and lead-management tools to manage inquiries, update customer files, and track interest with accuracy and professionalism.

The position is full-time with Monday through Saturday availability and Sundays off. The compensation is $22.00 per hour, with a comprehensive benefits package and ongoing training.

Qualificações

• Experience at an automotive dealership BDC.
• Experience in high-volume call center or commission-driven roles.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsabilidades

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain high customer satisfaction in all dealings.

Conhecimentos

BDC experience

Call center experience

Interpersonal skills

Goal-oriented

Time management

Descrição da oferta de emprego

Autobahn Motors is hiring a Service BDC Agent to generate service appointments and deliver a premium customer experience for dealership guests in Belmont, CA. The role requires using CRM and lead-management tools to manage inquiries, update customer files, and track interest with accuracy and professionalism.

The position is full-time with Monday through Saturday availability and Sundays off. The compensation is $22.00 per hour, with a comprehensive benefits package and ongoing training.