Service BDC Agent (Automotive Customer Service)

Hyundai Carson; Carson (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Job summary

Hyundai Carson is seeking a Service BDC Agent (Automotive Customer Service) to be the primary interface between customers and the dealership, responsible for setting service appointments and generating new service business. The role emphasizes excellent communication, teamwork, and customer satisfaction in a fast-paced automotive environment.

The position offers an hourly wage of $20 to $23 with semi-monthly pay and a comprehensive benefits package including health coverage, paid vacation, and

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in a customer service role.
• Excellent customer service and communication skills.

Responsibilities

• Handle incoming customer calls promptly and courteously.
• Schedule service appointments and follow up with customers on a timely basis.
• Provide accurate information about service recommendations.
• Track all customer contact activities in the CRM system.
• Assist customers with general questions about services provided.
• Handle customer objections and find solutions.
• Follow up on customers regarding service visits.
• Assist the dealership with additional customer service duties as needed.

Skills

Customer service

Communication skills

Team oriented

Problem-solving

CRM knowledge

Education

High school diploma or equivalent

Tools

CRM systems

Job description

JOB SUMMARY

Hyundai Carson is seeking an enthusiastic and customer-oriented Service BDC Agent (Automotive Customer Service) to join our team. The Service BDC Agent serves as a primary interface between the customer and the dealership and responsible for setting service appointments and generating new service business for the dealership. The ideal candidate will be passionate about customer service, have excellent communication skills, and enjoy working as part of a team.

COMPENSATION & BENEFITS

The compensation for this position is $20 to $23 per hour, paid semi-monthly. In addition to attractive compensation, the successful candidate will also be eligible for a comprehensive benefits package including health coverage, paid vacation, and paid holidays.

RESPONSIBILITIES

• - Handle incoming customer calls promptly and courteously
• - Schedule service appointments and follow-up with customers on timely basis
• - Provide accurate information about service recommendations
• - Track all customer contact activities in Customer Relationship Management (CRM) system
• - Assist customers with general questions about services provided
• - Handle customer objections and find solutions
• - Follow-up on customers regarding service visits
• - Assist the dealership with additional customer service duties as needed

REQUIREMENTS

• - High school diploma or equivalent
• - A minimum of one year of experience in customer service role
• - Exceptional customer service and communication skills
• - Ability to problem-solve and work effectively in a team environment
• - Knowledge of the automobile industry and service procedures
• - Knowledge of Customer Relationship Management (CRM) systems