Auto Service Advisor - Writer

OPEN ROAD AUTO GROUP; Bridgewater (MA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Performance incentives

Health benefits

Paid time off

Training & development

Vehicle discounts

Team environment

Career advancement

Job summary

OPEN ROAD AUTO GROUP in Massachusetts is seeking an Automotive Service Advisor to connect customers with the service department and ensure an outstanding service experience. You will greet customers, assess service needs, and communicate repair recommendations while coordinating with technicians.

The role emphasizes strong communication, multitasking, and a customer-first mindset. The position offers competitive pay, incentives, and benefits within a growing dealership group.

Qualifications

• Previous automotive service advisor, customer service, or sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Greet customers and assess vehicle service needs.
• Schedule service appointments and maintain workflow efficiency.
• Prepare accurate repair orders and service estimates.
• Communicate recommended repairs and maintenance services.
• Coordinate with technicians to ensure timely vehicle completion.
• Keep customers informed throughout the repair process.
• Review completed repairs and explain services performed.
• Build lasting customer relationships through exceptional service.

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

Dealership management systems

Job description

Automotive Service Advisor

Join Our Team and Help Deliver an Exceptional Service Experience

Annual Earnings $75,000-$125,000

Are you a customer-focused professional with a passion for the automotive industry? We're seeking an Automotive Service Advisor to serve as the key connection between our customers and service department. In this role, you'll help ensure every customer receives outstanding service while contributing to the success of a busy, high-performing dealership.

What You'll Do

• Greet customers and assess vehicle service needs
• Schedule service appointments and maintain workflow efficiency
• Prepare accurate repair orders and service estimates
• Communicate recommended repairs and maintenance services
• Coordinate with technicians to ensure timely vehicle completion
• Keep customers informed throughout the repair process
• Review completed repairs and explain services performed
• Build lasting customer relationships through exceptional service

What We're Looking For

• Previous automotive service advisor, customer service, or sales experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent organizational and problem-solving abilities
• Basic automotive knowledge preferred
• Professional appearance and customer-first attitude
• Proficiency with dealership management systems is a plus
• Audi/VW Experience a plus
• Valid driver's license

What We Offer

• Competitive compensation with performance incentives
• Medical, dental, and vision benefits
• Paid time off and holidays
• Ongoing training and career development
• Employee vehicle purchase and service discounts
• Supportive team environment
• Opportunities for advancement within a growing dealership organization

Why Join Us?

As an Automotive Service Advisor, you'll play a critical role in creating positive customer experiences while helping drive service department success. If you enjoy building relationships, solving problems, and working in the automotive industry, we'd love to hear from you.