Automotive Service Advisor

Bills Automotive Inc; Rochester (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Job summary

An automotive service dealership in Rochester, Michigan is seeking a professional Automotive Service Advisor. The ideal candidate will provide exceptional customer service, explain maintenance procedures, and ensure effective communication within the team. A background in automotive diagnostics and dealership experience is preferred. This role offers 401(k) matching, performance bonuses, and health insurance.

Qualifications

• Dealership experience or auto service management is preferred.
• Proven experience in automotive diagnostics and vehicle maintenance.
• Strong customer service skills with upselling ability.

Responsibilities

• Greet customers and assess their service needs.
• Explain repair procedures and provide estimates.
• Write service orders and communicate technician recommendations.
• Manage vehicle drop-offs and maintain customer relations.
• Handle cash transactions and process payments.
• Coordinate repairs with technicians for timely work completion.
• Follow up with customers post-service for satisfaction.

Skills

Customer service skills

Automotive diagnostics

Communication skills

Tools

Auto estimating software

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance

We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role combines technical knowledge with exceptional customer service skills to facilitate effective communication between customers and our service technicians, ultimately driving customer satisfaction and loyalty.

Duties

• Greet customers promptly and professionally, assessing their vehicle service needs
• Explain repair and maintenance procedures clearly, providing accurate estimates using auto estimating tools
• Write detailed service orders and communicate technician recommendations effectively
• Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs when appropriate
• Manage vehicle drop-offs and pick-ups efficiently while maintaining excellent customer relations
• Handle cash transactions accurately and process payments securely
• Coordinate with service technicians to prioritize repairs and ensure timely completion of work
• Maintain detailed records of services performed and customer interactions in the dealership management system
• Follow up with customers post-service to ensure satisfaction and address any concerns

Experience

• Dealership experience or auto service management background is highly preferred
• Proven experience in automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures
• Familiarity with auto estimating software and service writing is advantageous
• Experience in automotive repair including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems
• Service technician experience or automotive sales background is a plus
• Strong customer service skills with the ability to upsell services effectively
• Knowledge of automotive diagnostics tools and mechanical systems such as transmissions, suspensions, brakes, and engine components
• Ability to handle cash transactions accurately and maintain professionalism in a fast-paced environment