Automotive Sales Representative/Advisor

Honesty-Automotive-Repairs; Mount Pocono (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Free uniforms

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

Honesty-Automotive-Repairs in Mount Pocono, PA is seeking an Automotive Service Advisor to be the primary contact for customers seeking maintenance and repairs. You will coordinate between customers and technicians, provide transparent estimates, and recommend services.

This role blends mechanical knowledge with sales and customer service, offering opportunities to upsell oil changes, tire rotations, and diagnostics while delivering an outstanding service experience.

Qualifications

• Proven experience as a service advisor in a dealership environment.
• Strong mechanical knowledge and ability to explain technical details clearly.
• Experience with estimating software and repairs guidance.

Responsibilities

• Greet customers and document vehicle concerns accurately.
• Explain repairs with estimates and timelines using estimating tools.
• Upsell services such as oil changes, rotations, brakes, and alignments.
• Prepare repair estimates, secure customer approval, and communicate progress.
• Coordinate with technicians to prioritize work orders and complete on time.
• Maintain clear client communication throughout the service process.

Skills

Customer service

Sales ability

Communication

Automotive diagnostics knowledge

Estimation communication

Multitasking under pressure

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Estimating software

Job description

Benefits:

• Employee discounts
• Paid time off
• Free uniforms

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

join our dynamic automotive team as a skilled and energetic Automotive Service Advisor! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm for automotive technology, combined with exceptional customer service skills, will drive customer satisfaction and loyalty. You will coordinate between customers and technicians, ensuring that each vehicle receives top-quality care while providing transparent estimates and service recommendations. This position offers a fantastic opportunity to utilize your mechanical knowledge, sales ability, and passion for automobiles to deliver outstanding service experiences.

Duties

• Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs.
• Provide detailed explanations of required repairs or maintenance services using estimating software and technical knowledge.
• Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission diagnostics to maximize customer value.
• Prepare accurate repair estimates, communicate repair timelines, and obtain customer approval before proceeding.
• Collaborate closely with service technicians to prioritize work orders and ensure timely completion of repairs.
• Maintain clear communication with clients throughout the service process, updating them on progress and explaining repair findings in understandable terms.
• Handle cash transactions, process payments efficiently, and manage service writing documentation accurately.
• Promote dealership services by leveraging automotive diagnostics expertise and recommending appropriate solutions for collision repair or diesel engine issues.
• Support the dealership’s auto service management goals by tracking vehicle repairs, managing client relationships, and ensuring high levels of customer satisfaction.

Qualifications

• Proven experience as an automotive service advisor or in a similar auto service management role within a dealership environment.
• Strong mechanical knowledge with hands-on experience in automotive diagnostics, oil changes, brake repair, alignments, suspension systems, tire services, shocks & struts, air brake systems, diesel engine repair, and collision repair.
• Familiarity with estimating software and computer-aided vehicle damage estimating tools is highly desirable.
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Demonstrated ability to upsell services effectively while maintaining integrity and trust with clients.
• Valid driver’s license with a clean driving record; driving experience is essential.
• Ability to handle cash transactions accurately and manage multiple tasks efficiently under pressure.
• Dealership experience is preferred but not mandatory; a strong background in automotive repair or service writing is advantageous.

Join us to be part of an energetic team dedicated to delivering exceptional automotive care! Your mechanical expertise combined with your passion for customer satisfaction will make a real difference in our customers’ lives every day.

Qualifications

• High school diploma or GED equivalent is required; a bachelor’s degree is preferred
• Valid state-issued driver’s license and clean driving record are required
• Prior sales experience
• Excellent communication and negotiation skills
• Ability to manage time and serve customers with little supervision