Auto Service Advisor — High Earnings & Growth

Napletonsmitsubishiofurbana; Urbana (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Discounts on services and vehicles

Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group seeks a Service Advisor for Napleton's Urbana Auto Park to act as the liaison between customers and our service technicians. You will present vehicle repair recommendations and keep customers informed throughout the process.

Join a large, family-owned automotive group with extensive brand and dealer network. The role emphasizes exceptional customer service, tech-savvy use of Fixed Operations systems, and integrity in estimating costs and timelines.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn and utilize technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savvy

Job description

Ed Napleton Automotive Group seeks a Service Advisor for Napleton's Urbana Auto Park to act as the liaison between customers and our service technicians. You will present vehicle repair recommendations and keep customers informed throughout the process.

Join a large, family-owned automotive group with extensive brand and dealer network. The role emphasizes exceptional customer service, tech-savvy use of Fixed Operations systems, and integrity in estimating costs and timelines.