Automotive Service Advisor

Napleton of Crystal Lake; Crystal Lake (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Employee vehicle discount

Service discounts

Factory training

Job summary

Napleton Buick GMC, Crystal Lake, seeks a motivated Service Advisor to thrive in a busy dealership. You will greet customers, perform walkarounds, and write repair orders in Tekion while coordinating with technicians. You will explain inspection findings, verify warranties, and monitor CSI and sales goals.

A minimum of 2 years in a dealership service role and a valid driver’s license are preferred. Tekion and GM Buick/GMC/Chevrolet familiarity are a plus.

Qualifications

• At least 2 years of dealership service advisor experience preferred.
• Track record of strong CSI and sales performance.
• Clear communication and the ability to stay organized in a high-volume drive.
• A valid driver's license.
• Experience with Tekion is a plus. GM (Buick/GMC/Chevrolet) experience is a big plus.

Responsibilities

• Greet customers, perform vehicle walkarounds, and write accurate repair orders in Tekion.
• Present inspection findings and recommend needed maintenance and repairs, explaining their value clearly.
• Act as the link between customers and technicians, and keep customers updated by phone, text and video throughout the visit.
• Verify warranty, recall and service contract coverage, and process deductibles correctly.
• Hit CSI, hours-per-RO, ELR and sales goals.

Skills

Dealership service advisor experience

Strong CSI and sales performance

Clear communication

Valid driver's license

Tools

Tekion

Job description

Service Advisor – Napleton Buick GMC, Crystal Lake

Napleton has served drivers for more than 90 years and is still family-owned. We're growing, and we want advisors who like a busy drive and want to build a career, not just hold a job.

What you'll do

• Greet customers, do vehicle walkarounds, and write accurate repair orders in Tekion
• Present inspection findings and recommend needed maintenance and repairs, explaining their value clearly
• Act as the link between customers and technicians, and keep customers updated by phone, text and video throughout the visit
• Verify warranty, recall and service contract coverage, and process deductibles correctly
• Hit CSI, hours-per-RO, ELR and sales goals

What you bring

• At least 2 years of dealership service advisor experience preferred
• A track record of strong CSI and sales performance
• Clear communication and the ability to stay organized in a high-volume drive
• A valid driver's license
• Experience with Tekion is a plus. GM (Buick/GMC/Chevrolet) experience is a big plus.

What we offer

• Pay: $65,000–$90,000 per year. Top performers earn $100,000+
• Medical, dental, vision, 401(k), paid time off, employee vehicle and service discounts
• Factory training and a clear path to shop foreman or service management

Napleton Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.