Dynamic Auto Service Advisor - Growth & Top Earnings

Napleton of Crystal Lake; Crystal Lake (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee vehicle discount

Service discounts

Career growth path

Job summary

Napleton Buick GMC in Crystal Lake is seeking a Service Advisor to thrive in a busy dealership environment. You will greet customers, perform vehicle walkarounds, and write accurate repair orders in Tekion, presenting inspection findings with clear value.

You will act as the bridge between customers and technicians, keeping clients updated by phone, text, and video. Verify warranty coverage and process deductibles, while chasing CSI and efficiency goals.

Qualifications

• 2+ years of dealership service advisor experience preferred.
• A track record of strong CSI and sales performance.
• Clear communication and the ability to stay organized in a high-volume drive.
• A valid driver’s license; Tekion experience a plus; GM Buick/GMC/Chevrolet experience is a big plus.

Responsibilities

• Greet customers, perform vehicle walkarounds, and write accurate repair orders in Tekion.
• Present inspection findings and recommend needed maintenance and repairs, explaining their value clearly.
• Act as the link between customers and technicians, and keep customers updated by phone, text and video throughout the visit.
• Verify warranty, recall and service contract coverage, and process deductibles correctly.
• Hit CSI, hours-per-RO, ELR and sales goals.

Skills

Customer service

CSI performance

Communication

Organizational skills

Valid driver's license

Tools

Tekion

Job description

Napleton Buick GMC in Crystal Lake is seeking a Service Advisor to thrive in a busy dealership environment. You will greet customers, perform vehicle walkarounds, and write accurate repair orders in Tekion, presenting inspection findings with clear value.

You will act as the bridge between customers and technicians, keeping clients updated by phone, text, and video. Verify warranty coverage and process deductibles, while chasing CSI and efficiency goals.