Auto Service Advisor — Fast-Paced, Customer-Driven

Bob Johnson Auto Group; Town of Henrietta (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Bob Johnson Imports is seeking a customer-focused Service Advisor to join our award-winning service team in a high-volume dealership environment. You will greet customers, document vehicle issues, schedule service, and communicate estimates and timelines with transparency.

Ideal candidates bring a service mindset, strong communication, and attention to detail, with experience in automotive service preferred. This role offers a dynamic team atmosphere and opportunities for professional growth.

Qualifications

• A customer-service mindset with strong communication skills.
• Ability to multitask in a fast-paced, high-volume environment.
• A positive, team-oriented attitude.
• Previous service advisor or automotive experience preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Greeting customers with professionalism and genuine care.
• Listening to customer concerns and documenting vehicle issues clearly.
• Scheduling appointments and managing the flow of work through the service department.
• Writing accurate, detailed repair orders and recording technician notes.
• Providing clear, honest estimates of time, cost, and labor.
• Advising customers on routine maintenance and manufacturer-recommended services.
• Acting as a reliable liaison between customers and technicians.
• Monitoring repair progress and communicating updates throughout the day.
• Contacting customers with any changes to timelines or estimates and securing approval for additional work.
• Ensuring every customer leaves satisfied, informed, and confident in their service experience.
• Maintaining high standards of professionalism, communication, and customer care.

Skills

Customer service mindset

Communication skills

Multitasking

Team player

Job description

Bob Johnson Imports is seeking a customer-focused Service Advisor to join our award-winning service team in a high-volume dealership environment. You will greet customers, document vehicle issues, schedule service, and communicate estimates and timelines with transparency.

Ideal candidates bring a service mindset, strong communication, and attention to detail, with experience in automotive service preferred. This role offers a dynamic team atmosphere and opportunities for professional growth.