Service Advisor

Bob Johnson Toyota; City of Rochester (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Bob Johnson Imports is seeking a customer-focused Service Advisor to join our Award-Winning Service Team. You’ll connect customers with technicians, clearly document issues, and provide honest time and cost estimates in a fast-paced, high-volume shop.

Previous service advisor or automotive experience is preferred, and the role emphasizes professional communication, teamwork, and delivering an exceptional service experience to every customer.

Qualifications

• Customer-service mindset and strong communication skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Positive, team-oriented attitude.
• Previous service advisor or automotive experience preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet customers professionally and with genuine care.
• Listen to concerns and document vehicle issues clearly.
• Schedule appointments and manage the service flow.
• Write accurate repair orders and record technician notes.
• Provide clear estimates of time, cost, and labor.
• Advise on routine maintenance and manufacturer-recommended services.
• Act as liaison between customers and technicians.
• Monitor repair progress and communicate updates.
• Contact customers for timeline or estimate changes and approvals.
• Ensure customers leave satisfied and informed.

Skills

Customer service

Communication

Multitasking

Team player

Auto knowledge

Job description

Service Advisor — Bob Johnson ImportsJoin Our Award-Winning Team!Bob Johnson Imports — Infiniti, Kia, MINI, Nissan, Alfa Romeo, Maserati, is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement — and we’re looking for someone who embodies these principles every day.Previous Service Advisor experience is preferred but not required for the right candidate.Why Bob Johnson Imports?At Bob Johnson, you’re not just taking a job — you’re joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits.You’ll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment.What You’ll DoAs a Service Advisor, you are the vital connection between our customers and our technicians. You’ll deliver an exceptional service experience by:Greeting customers with professionalism and genuine careListening to customer concerns and documenting vehicle issues clearlyScheduling appointments and managing the flow of work through the service departmentWriting accurate, detailed repair orders and recording technician notesProviding clear, honest estimates of time, cost, and laborAdvising customers on routine maintenance and manufacturer-recommended servicesActing as a reliable liaison between customers and techniciansMonitoring repair progress and communicating updates throughout the dayContacting customers with any changes to timelines or estimates and securing approval for additional workEnsuring every customer leaves satisfied, informed, and confident in their service experienceMaintaining high standards of professionalism, communication, and customer careWhat We’re Looking ForA customer-service mindset with strong communication skillsAbility to multitask in a fast-paced, high-volume environmentA positive, team-oriented attitudePrevious service advisor or automotive experience preferredStrong organizational skills and attention to detail