Automotive Service Advisor

Jayhatfieldcdjrponcacity; Ponca City (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Jay Hatfield CDJR Ponca City is seeking a Service Advisor to own the customer experience in the service lane, greeting customers and explaining repair processes while coordinating with technicians.

Strong communication, organization, and time management are essential. A valid driver's license is required, and automotive or customer service experience is preferred. Training and growth opportunities are available.

Qualifications

• 1 year of automotive or motorsport experience preferred
• 2 years of customer service experience
• Valid DL

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Follow all policies and procedures for advisors given during training

Skills

Customer service experience

Excellent communication

Time management

Professional appearance

Valid driver’s license

Job description

Description

As a Service Advisor, you will own our customers' experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer

• Medical and Dental
• 401K Plan with Matching
• Paid Personal Days
• Paid Vacation
• 6 Paid Holidays
• Longevity Bonuses
• Birthday off Paid
• Referral Bonus Program
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Follow all policies and procedures for advisors given during training

Requirements

Qualifications

• 1 year of automotive or motorsport experience preferred
• 2 years of customer service experience
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers and technicians
• Professional, well-groomed personal appearance.
• Valid DL
• Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)