Automotive Service Advisor | Path to Service Manager

HERTRICH Family of Automobile Dealerships; Newark (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid vacation and holidays

401(k) with company match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Newark, DE seeks an Experienced Automotive Service Advisor / Assistant Service Manager to lead customer interactions, manage repair timelines, and coordinate with technicians in a fast-paced dealership environment.

The position offers a clear growth path within a multi-brand network, meaningful benefits, and a team-focused culture that emphasizes excellence and service quality.

Qualifications

• 2-3 years' experience as an Automotive Service Advisor / Service Writer
• OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes
• Help maintain parts inventory and enforce service policies

Job description

Hertrich Family of Automobile Dealerships in Newark, DE seeks an Experienced Automotive Service Advisor / Assistant Service Manager to lead customer interactions, manage repair timelines, and coordinate with technicians in a fast-paced dealership environment.

The position offers a clear growth path within a multi-brand network, meaningful benefits, and a team-focused culture that emphasizes excellence and service quality.