Auto Service Advisor: Drive Exceptional Customer Experience

Rafferty Subaru; Newtown (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Performance-based bonuses

Job summary

Rafferty Subaru is seeking a Service Advisor to join our team. You will greet customers, determine service needs, and provide clear estimates for repairs and maintenance. You’ll keep customers informed on progress and work closely with the service team to ensure timely, high-quality service.

We value exceptional customer service, reliability, and strong communication. Previous automotive experience helps but is not required; we can train.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm and make decisions under pressure.
• Reliable team player with on-time attendance.
• Strong organizational and multitasking abilities.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers and determine service needs.
• Provide clear and accurate estimates for repairs and maintenance.
• Communicate progress with customers and service team.
• Address customer concerns professionally and resolve issues.
• Contribute to a positive customer experience that drives loyalty.

Skills

Customer service

Communication

Multitasking

Reliability

Decision making under pressure

Time management

Organizational skills

Job description

Rafferty Subaru is seeking a Service Advisor to join our team. You will greet customers, determine service needs, and provide clear estimates for repairs and maintenance. You’ll keep customers informed on progress and work closely with the service team to ensure timely, high-quality service.

We value exceptional customer service, reliability, and strong communication. Previous automotive experience helps but is not required; we can train.