Auto Service Advisor - Deliver 5-Star Customer Experience

The CAR Group (Norm Reeves Dealerships); Irvine (CA); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Matching

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and 


Job summary

Norm Reeves, part of The CAR Group, Irvine dealership, is seeking a Service Advisor to greet guests, understand vehicle concerns, and recommend maintenance.

You will write repair orders, communicate costs and timelines, and keep customers informed through the repair process. This onsite, full-time role offers a competitive salary and opportunities to develop automotive and customer service skills.

Qualifications

• Previous Service Advisor experience in an automotive dealership.
• Valid driver’s license and acceptable driving record.
• Excellent communication, listening, and customer service skills.
• Ability to build trust and establish strong relationships with customers.
• Positive, creative, and team-oriented attitude.

Responsibilities

• Greet and welcome guests as they arrive in the Service Drive.
• Listen to customers and understand their vehicle concerns and service needs.
• Recommend appropriate maintenance, repairs, and additional services.
• Write accurate and detailed repair orders based on the customer’s concerns and the technician’s inspection.
• Clearly communicate recommended repairs, costs, and timelines to customers.
• Keep customers informed throughout the repair process and provide timely updates.
• Communicate any changes to the repair order and obtain necessary approvals.
• Work closely with technicians and other Service Department team members to ensure repairs are completed accurately and efficiently.
• Review quality control reports and work to maintain a high Customer Service Index (CSI) score.
• Process customer payments and other monetary transactions.
• Follow up with customers to ensure they are satisfied with their service experience.
• Maintain a professional, organized, and customer-focused approach in a fast-paced environment.

Skills

Customer service

Communication

Team oriented

Attention to detail

Time management

Problem solving

Job description

Norm Reeves, part of The CAR Group, Irvine dealership, is seeking a Service Advisor to greet guests, understand vehicle concerns, and recommend maintenance.

You will write repair orders, communicate costs and timelines, and keep customers informed through the repair process. This onsite, full-time role offers a competitive salary and opportunities to develop automotive and customer service skills.