Service Advisor: Drive Sales & Outstanding Customer Experience

Stress-Free Auto Care; Orange (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee discounts

Training and ongoing development

Clear opportunities for advancement as

Job summary

Stress-Free Auto Care in Orange, CA seeks a Service Advisor to deliver an exceptional customer experience from first contact through vehicle delivery. You will understand automotive needs, recommend services, and convert opportunities into sales.

This performance-driven role emphasizes achieving sales targets, clear communication, and teamwork with technicians, with advancement opportunities as the company grows.

Qualifications

• Experience in sales, retail, hospitality, automotive service, or high-volume customer-facing environments.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.
• Ability to build trust quickly and create repeat business.
• Competitive, self-motivated mindset with ownership of results.
• Comfort working with measurable KPIs and using performance data to improve.
• Ability to manage multiple customers and priorities at once in a fast-paced environment.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Build trusted customer relationships by understanding needs, setting clear expectations, and delivering a high-quality service experience.
• Meet or exceed individual sales and revenue goals by identifying opportunities and converting recommendations into approved work.
• Use consultative selling to uncover needs, communicate recommendations, overcome objections, and close sales.
• Manage the customer journey from appointment to vehicle delivery, including approvals and handoffs.
• Coordinate with technicians and shop leadership to keep work moving and meet customer commitments.
• Handle multiple active repair orders in a fast-paced, high-volume environment with accuracy.
• Utilize CRM and shop management tech to stay organized and ensure timely communication.

Skills

Sales experience

Customer relationship

Consultative selling

KPIs and data-driven

Multi-customer handling

Communication skills

Team collaboration

Self-motivated

Tools

CRM software

Shop management software

Job description

Stress-Free Auto Care in Orange, CA seeks a Service Advisor to deliver an exceptional customer experience from first contact through vehicle delivery. You will understand automotive needs, recommend services, and convert opportunities into sales.

This performance-driven role emphasizes achieving sales targets, clear communication, and teamwork with technicians, with advancement opportunities as the company grows.