Auto Service Advisor — Customer Experience Champion

Norm Reeves Subaru Rockwall; Irvine, Northern (CA, KY); Hybrid; USD 80,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Employee Discounts

Job summary

Norm Reeves Honda Irvine is seeking a Service Advisor to greet guests, assess vehicle concerns, and coordinate maintenance and repairs at our Irvine service drive. This onsite role requires strong communication, organization, and customer service skills to ensure a smooth customer experience.

You will write repair orders, explain costs and timelines, and work with technicians to complete services efficiently. Competitive salary range and benefits accompany the position.

Qualifications

• Previous Service Advisor experience in an automotive dealership.
• Excellent communication and customer service skills.
• Ability to manage multiple repair orders and prioritize effectively.

Responsibilities

• Greet and welcome guests as they arrive in the Service Drive.
• Listen to customers and understand their vehicle concerns and service needs.
• Recommend appropriate maintenance, repairs, and additional services.
• Write accurate and detailed repair orders based on the customer’s concerns and technician’s inspection.
• Clearly communicate recommended repairs, costs, and timelines to customers.
• Keep customers informed throughout the repair process and provide timely updates.
• Review quality control reports and strive for a high CSI score.
• Process customer payments and other monetary transactions.
• Follow up with customers to ensure satisfaction with the service experience.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Norm Reeves Honda Irvine is seeking a Service Advisor to greet guests, assess vehicle concerns, and coordinate maintenance and repairs at our Irvine service drive. This onsite role requires strong communication, organization, and customer service skills to ensure a smooth customer experience.

You will write repair orders, explain costs and timelines, and work with technicians to complete services efficiently. Competitive salary range and benefits accompany the position.