Auto Service Advisor: Customer Solutions & Growth

Plaza Tire Service; Prattville (AL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with bonus/commission

Paid training and development

Medical, dental, and vision benefits

Paid time off

Employee discounts

Career advancement opportunities

Job summary

Sun Auto Tire & Service is seeking a Sales & Service Advisor to greet customers, assess needs, and guide them through service decisions from check-in to checkout.

You'll partner with technicians and leadership to build accurate estimates, manage workflow, and ensure a smooth customer experience. Training and growth opportunities are emphasized within a fast-paced automotive environment.

Qualifications

• Customer-focused, organized, able to learn automotive products and services.
• Professional appearance and brand representation.
• Strong customer service, communication, and active listening skills.
• Able to learn POS, DVI, scheduling tools, and store technology.
• Explain service recommendations, estimates, timelines, warranties clearly.
• Flexible schedule including weekends.
• Must be 18+ with valid driver's license and MVR check.

Responsibilities

• Greet customers in person and by phone and build trust from first hello.
• Review vehicle history and inspection results to recommend services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Build estimates, work orders, and invoices in POS.
• Keep customers updated on status, timing, cost.
• Coordinate with technicians and store leadership to manage workflow.
• Schedule appointments and verify parts availability.
• Follow checkout procedures and review completed work.
• Post-service follow-up calls for satisfaction and return visits.
• Maintain store cleanliness, safety and PPE compliance.
• Work a flexible schedule including weekends; uphold core values.

Skills

Customer service

Sales experience

Communication skills

Active listening

Flexible schedule

Education

High school diploma or equivalent

ASE Certification (preferred) or ability to obtain in 90 days

State Inspector License (where required) or ability to obtain

Tools

POS system

Digital Vehicle Inspection tools

Scheduling tools

Job description

Sun Auto Tire & Service is seeking a Sales & Service Advisor to greet customers, assess needs, and guide them through service decisions from check-in to checkout.

You'll partner with technicians and leadership to build accurate estimates, manage workflow, and ensure a smooth customer experience. Training and growth opportunities are emphasized within a fast-paced automotive environment.