Auto Service Advisor — Customer-Focused & Growth

Sun Auto Tire & Service; Saint Charles (MO); Presencial; USD 50.000 - 80.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Paid training

Benefits package

Paid time off

Employee discounts

Career growth

Resumo da vaga

Sun Auto Tire & Service is hiring a Sales & Service Advisor in Missouri. You’ll greet customers, assess vehicle needs, and guide them through services with clear explanations of options and pricing. You’ll build estimates in the POS system, coordinate with technicians, and ensure a smooth checkout from check-in to follow-up.

Training is provided as you grow into leadership pathways. The role emphasizes customer service, sales conversations, and learning automotive products, with a flexible

Qualificações

• The right candidate is customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and can manage multiple priorities while staying professional and helpful.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Responsabilidades

• Greet customers in person and by phone, listen to their needs, and build trust from the first hello.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend the right products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly so customers can make confident decisions.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated on service status, timing, and cost throughout the day.
• Schedule appointments, verify parts availability, and follow proper checkout procedures.
• Make post-service follow-up calls to ensure satisfaction and drive return visits.
• Help keep the store clean, safe, and customer-ready, and follow all safety procedures and PPE.
• Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.

Conhecimentos

Customer service

Sales ability

Communication skills

Active listening

Organizational skills

POS systems

Flexible schedule

Driver's license

Problem solving

Multi-tasking

Formação

High school diploma or equivalent

ASE Certification

State Inspector License

Ferramentas

POS systems

Digital Vehicle Inspection tools

Scheduling tools

Descrição da vaga

Sun Auto Tire & Service is hiring a Sales & Service Advisor in Missouri. You’ll greet customers, assess vehicle needs, and guide them through services with clear explanations of options and pricing. You’ll build estimates in the POS system, coordinate with technicians, and ensure a smooth checkout from check-in to follow-up.

Training is provided as you grow into leadership pathways. The role emphasizes customer service, sales conversations, and learning automotive products, with a flexible