Auto Service Advisor & Customer Liaison

servco; Hawaii; Sur place; USD 20 000 - 24 000; Plein temps

Résumé du poste

Servco Leeward is hiring a Service Consultant to welcome customers, identify required vehicle services, and explain repairs. You will coordinate with technicians, estimate costs and times, and keep customers informed as repairs progress.

A strong focus on accuracy, communication, and follow-through is required. The role emphasizes a base salary of $2,000 per month plus commission, with opportunities for incentive pay based on customer satisfaction and performance.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained through work or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license and strong driving record.
• Auto dealership service writing experience preferred.

Responsabilités

• Welcome customers and determine which vehicle services are needed.
• Act as liaison between technicians and customers to explain work required.
• Inspect vehicle records and sight inspect vehicle for additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor service status and keep customer informed.
• Book and close repair orders promptly.
• Arrange loaner vehicles if needed.
• Follow up on back-ordered parts and reschedule return visits.
• Verify all requested items are completed and payment is made.

Connaissances

Customer service

Communication

Sales experience

Attention to detail

Multi-tasking

Driving

Formation

High school diploma

Outils

Auto dealership software

Description du poste

Servco Leeward is hiring a Service Consultant to welcome customers, identify required vehicle services, and explain repairs. You will coordinate with technicians, estimate costs and times, and keep customers informed as repairs progress.

A strong focus on accuracy, communication, and follow-through is required. The role emphasizes a base salary of $2,000 per month plus commission, with opportunities for incentive pay based on customer satisfaction and performance.